Melody TownHelp and support
Answers for grown-ups, and how to reach us.
The microphone doesn’t hear my piano
Check microphone access in Settings › Melody Town. In the app, Grown-ups › Settings › Piano mode: choose High sensitivity for quiet pianos, Low in noisy rooms. No piano? Tap “No piano here? Tap the keys instead”.
The voice is too fast
Grown-ups › Settings › Reading speed › Slower.
My child is 5 and finds it hard
Grown-ups › Settings › Play style › Storybook: everything read aloud, three letters to choose from, five hearts.
Restoring a subscription
Grown-ups › Plans › Restore purchases, signed in with the same Apple Account.
Cancelling
Settings › your name › Subscriptions › Melody Town.
New phone, or the app was deleted: getting progress back
Melody Town has no accounts, so progress lives on the device. If the device is restored from an iCloud or computer backup, progress comes back by itself. Otherwise, on the old device go to Grown-ups › Backup and restore › Save a backup, keep the file in Files or iCloud Drive, and on the new device choose Restore from a backup. If you wrote to us for help, tap “Share support details” on the same screen and send us the text (it has no names). Purchases are separate: Grown-ups › Plans › Restore purchases.
Lesson mode
Grown-ups › Lesson mode lets a parent or teacher pick a weekly focus, such as the notes B, A and G in the treble clef. Today’s spark then follows it. Add the lesson day to see “Lesson tomorrow” on the home screen, and tap “Share with the teacher” to send a plain-text report of the week.
Starting over
Grown-ups › Settings › Start the story over (for the current player only).
Sending a report or a postcard
Grown-ups › Progress report shows the week at a glance. Tap “Share as a picture” to send it to a parent or the teacher in a message or email, or “Share as text” to paste it into a note. Grown-ups › Postcards shows every postcard your child has earned: tap one to send it, or tap Select to send several together. Only the picture or text is shared, and only where you send it.